Sale of Publications Terms

1. Payments are made through the secure payment system Paypal which accepts Visa, Mastercard and American Express.
2. Orders are sent to you via An Post within 14 days. Postage charges are specified and included when purchasing an item.
3. If goods do not arrive within the time specified please contact us at email: [email protected]

Refund Policy

1. You have the right to cancel your order at any time up to the end of 7 working days after you receive the goods.
2. If you exercise your right of cancellation after the goods have been delivered to you, you must return the goods to IMMA at your own cost, in unused and otherwise re-saleable condition. The goods must be adequately sealed in the original packaging and you must take reasonable care to ensure the goods are not damaged whilst in your possession or in transit.
3. IMMA will refund or re-credit you within 30 days of receiving notice of such cancellation for any sum that has been paid by you or debited from your credit card for the goods.
4. If you do not return the goods as required after exercising your right of cancellation, IMMA may charge you for the direct costs of recovering the goods.

Delivery & Returns

How quickly will I receive my order?
We try to keep a good stock of the products available on the online shop and aim to deliver goods within 3-5 working days in the Ireland, if you’re shipping them to a destination within Europe that could take between 7 to 14 days or 12 to 24 days for the rest of the world.

Goods, other than editions, are usually delivered by Standard Post and may take a little longer around Christmas and other holiday periods where delivery may take longer. We will let you know if there will be a delay, offering either to keep the goods on backorder or refund you. Please understand that sometimes there are delays – regrettably no delivery service is infallible, and estimated delivery dates are therefore not guaranteed. Editions are shipped using Fedex or DPD, where possible the option to shipped rolled is made available.

Can I have orders sent more quickly?
If you have an urgent order please contact us by email at [email protected] or telephone +353 (0)1 6129965 (Tuesday – Saturday 10:00-17:00, Sunday 12.00 to 17.00). Any orders sent next day delivery will be shipped by courier and the cost will be calculated by the weight of item(s) and its destination.

Can I cancel an order?
Providing the order hasn’t been dispatched you can cancel your order by emailing us at [email protected]

Can I Return an Item?
While we hope you are pleased with your order, we understand that you may sometimes want to return an item, we accept returns made within 14 working days provided that you notify us prior to returning the item, that it is in the same condition as it was when you received it.

What do I do if my Package arrives Damaged?
In the unlikely event of you package arriving damaged, where possible refuse to accept the package if it is visibly damaged. If you are not in a position to refuse to accept. Please repackage in original packing as carefully as possible and contact the IMMA Shop prior to shipping. Please contact us by email at [email protected] or telephone +353 (0)1 6129965, we will then organise collection.

The return address is:

The IMMA Shop
Returns Dept
Royal Hospital Kilmainham
Military Road,
Dublin 8
Ireland
D08 FW31

Postage and packaging costs are non-refundable, except in the event that the goods are faulty.

What payment methods does IMMA accept?
Our secure payment gateway accepts all major credit and debit cards: MasterCard, Visa, Maestro, American Express and Pay Pal.

Will there be additional duties and taxes payable on my purchase?
You will be liable for all duties or levies payable at any foreign port as a result of delivery of goods outside of the Ireland. You shall not be entitled to cancel your order once it has been dispatched on the basis of unforeseen duties or levies.