Customer Charter

At IMMA, we believe that art should be part of everyone’s life; not just something to visit, but something to experience, question, and connect with.

We are committed to delivering an experience that is welcoming, respectful, and inspiring for all our visitors, partners, and community members.

When you visit IMMA, in person or online, you can expect:

• A warm welcome in a space that is open, inclusive, and accessible to all.
• Helpful, friendly staff who listen to your needs and treat you with fairness and respect.
• Clear, easy-to-understand information about what we offer and how to access it.
• A commitment to respond to your questions and concerns quickly and honestly.
• A chance to shape our services through feedback, conversation, and collaboration.

This Charter is part of our wider promise to make IMMA a cultural space where creativity, people, and ideas meet – boldly, openly, and with care.

How to Get in Touch

Got a question, need help, or want to share your thoughts?

Email us [email protected], call us on +353 1 612 9900 or visit www.imma.ie

Scroll further down this page to read our full Customer Charter.