For enquires regarding refunds please contact [email protected]
How do I get to Winter at IMMA?
For detailed instructions on how to reach IMMA click here. Once you arrive please follow the onsite signage from the car park.
What Covid-19 Procedures are in place at Winter at IMMA?
There are sanitation points throughout the grounds of IMMA and the RHK. The wearing of masks by adults indoors is required. The wearing of masks outdoors is recommended. We encourage the use of contactless payment where possible. Toilets and benches are sanitised at regular intervals throughout the day.
Do we have to wear masks during the event?
We would ask that adults wear masks while checking in and in any of the indoor areas, but once you enter the gardens you can remove this. We would ask that when you get down to see Santa that parents wear a mask which can be removed for the picture with Santa.
How do I book tickets?
All tickets must be purchased in advance through the IMMA website.
Can I pay at entry or do I need a pre-booked ticket?
Tickets are only available online for this experience. Tickets can be purchased by credit or debit card from our website. You will receive a confirmation email containing your tickets upon purchase. This will be sent to your email address. If you do not receive this email please check your spam/junk folders as it may have landed there.
How much are tickets?
Tickets for children are priced at €24 (+booking fee). Accompanying adults are priced at €15 each (+booking fee). Babies in arms go free.
What is included in my ticket?
Ticket price includes a hot chocolate upon arrival, access to the Festive Express train, Santa’s magical garden experience & age-appropriate gift from Santa per ticketed child.
How long does the visit last?
The Santa experience will take between 30-40 mins. However this timing depends on the pace your family wants to progress through the garden. As any parent, uncle or aunt knows, kids and how fast or slow they want to stroll can be unpredictable!
What do I need to bring with me to the event?
Please dress appropriately during your trip to Winter at IMMA. You will walk through Santa’s magical gardens which is outdoors so please wrap up well and ensure to wear appropriate footwear.
Is there parking at Winter at IMMA?
There is parking located on the grounds of the Royal Hospital Kilmainham. Parking for 1-3 hours costs €3.00, 3-4 hours €5.00, 4-6 hours €10.00, 6+ hours €15.00. There is a contactless payment option available.
Are there baby changing facilities on site?
Adapted toilets and baby changing facilities are available at IMMA. For more information on visiting IMMA with children click here.
Is the event wheelchair accessible?
The experience can be accessed from a wheelchair accessible ramp. The Santa experience is an outdoor event and therefore much of the site is located on grass, and some of the area is not serviced by pathways or hard ground. There are no covered areas at the event, so we advise all attendees to come prepared for all weather conditions.
Can I bring a buggy?
This event can be accessed from a ramp. Do bear in mind for those with buggies that the Santa experience is an outdoor event and therefore much of the site is located on grass, and some of the area is not serviced by pathways or hard ground.
What time does my event start?
Your time will be allocated on your ticket. We would advise you to arrive 5 minutes before your time slot. Please ensure to bring your printed ticket or have them on your phone. NB: Its is very important that you arrive on time for your time slot, failing to do so could result in you missing your slot.
Can I get a refund if I can no longer attend?
If a customer has to cancel their trip, we will seek to provide an alternative date if provided with 48 hours notice. If this notice is not provided or if an alternative date cannot be found we will not be able to issue a refund. In the case of another Covid lockdown for which we have to close down we will issue refunds.
Can I reschedule my booking if the date I have doesn’t suit?
If a customer has to reschedule their trip, we will seek to provide an alternative date if provided with 48 hours notice. If this notice is not provided or if an alternative date cannot be found we will not be able to issue a refund. In the case of another Covid lockdown for which we have to close down we will issue refunds.
What do I do if my ticket has not been emailed to me?
Please check your spam/trash as they may have been directed to that. If you still have not received then please contact us at [email protected]
I don’t have a printer, how do I show my ticket?
You do not need to print your ticket. Once you have a copy of your tickets saved to your phone we can check you in on arrival.
Can I receive a refund due to adverse weather conditions?
If the event is cancelled due to adverse weather conditions, then full refunds will be issued. However, if the event is running and you cannot attend due to bad weather then we will not be in a position to refund you. Please dress appropriately during your trip to Winter at IMMA. You will walk through Santa’s magical gardens which is outdoor so please wrap up well and ensure to wear appropriate footwear.
How will the visit with Santa work this year?
You will visit Santa in his house but there will be social distancing measures in place. Unfortunately there will be no sitting on Santa’s knee but there is an option to have a family picture with Santa.
Are there any discounts available to carers?
Carers for children with additional needs go free, please contact us at [email protected] to arrange.
Do I need a ticket for a baby?
Babies in arms go free.
Can I visit the rest of the grounds at IMMA?
We would encourage you to visit IMMA and the beautiful surrounding grounds of the Royal Hospital Kilmainham. For more information click here.
Is there food on site?
There will be a selection of food traders on site, We will be providing more updates here on this shortly.
Are there any discounts available to carers?
Carers for children with additional needs go free. To avail of the carer’s pass, please purchase all the other tickets required for your group first, then email [email protected] with the name you used to make your purchase, order number, and the time & date you will be attending. Carers tickets are not sent out in advance; you will need to collect your pass from the check-in desk on arrival at the RHK. Carer’s tickets are limited to one per purchase.
