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AboutHead of Visitor Experience and Security

IMMA connects audiences and art, providing an extraordinary space where contemporary life and contemporary art connect, challenge and inspire one another. We share, develop and conserve the Irish National Collection of Modern and Contemporary Art for now and for the future.

Head of Visitor Experience and Security

Details
Permanent Contract of Employment
Closing date for receipt of applications: 13 June 2025
To view the full job advert and apply click here

Role Overview

Reporting to the Director of IMMA, the Head of Visitor Experience and Security is a pivotal role on the Senior Management Team that demands a strategic leader with exceptional people skills and a commitment to excellence in customer service while ensuring the highest security and safety standards.

You will play a crucial role in developing and implementing strategies to enhance visitor engagement and audience experience, ensuring that all interactions reflect IMMA’s ethos of Open Space, Open Minds. You will foster a welcoming and inclusive environment for all visitors to its galleries and open spaces, including those attending events and local community groups. Your responsibilities will include managing all elements of the end-to-end physical visitor experience so that all customer touch points and connections are carefully considered, and ensuring the provision of high-quality information and language services to meet diverse visitor needs.

You will provide strategic oversight of all visitor experiences, maintaining high standards of welcome and visitor flow management. You will develop and implement comprehensive security, fire prevention and safety protocols, including risk management, incident response, and emergency management. You will act as the nominated Fire Officer for IMMA. Your role will also involve ensuring the smooth operation of security for events and activities through effective resource planning and management, contributing to IMMA’s strategic goal of being a Radically Public Space

How to apply: To apply for this role click here.

Closing date for receipt of applications: 13 June 2025

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Achoimre ar an Ról

Ag obair faoi Stiúrthóir IMMA, is ról ríthábhachtach ar Fhoireann Shinsearach Bainistíochta é an ról mar Cheann Eispéireas an Chuairteora agus na Slándála a éilíonn ar cheannaire straitéiseach a bhfuil scileanna iontacha idirphearsanta acu agus tiomantas don bharr feabhais sa tseirbhís do chustaiméirí agus na caighdeáin is airde slándála agus sábháilteachta á gcinntiú acu ag an am céanna.

Beidh ról ríthábhachtach agat maidir le straitéisí a fhorbairt agus a chur i bhfeidhm chun rannpháirtíocht an chuairteora agus eispéireas an luchta spéise a fheabhsú, ag cinntiú go léiríonn gach idirghabháil éiteas IMMA maidir le Spás Oscailte, Intinní Oscailte. Cothóidh tú timpeallacht fháilteach agus ionchuimsitheach do gach cuairteoir chuig gach gailearaí agus spás oscailte, lena n-áirítear na daoine sin a fhreastalaíonn ar imeachtaí agus grúpaí pobail áitiúla. Áireofar le do chuid freagrachtaí gach gné d’eispéireas fisiciúil an chuairteora ó cheann go ceann ionas go mbreithnítear gach pointe teagmhála an chustaiméara agus gach nasc go cúramach, agus soláthar eolais agus seirbhísí teanga ar ardchaighdeán á chinntiú chun freastal ar riachtanais éagsúla cuairteoirí.

Cuirfidh tú maoirseacht straitéiseach ar fáil do gach eispéireas cuairteora, agus ardchaighdeáin fáilte agus bainistíochta sreafa cuairteoirí á gcinntiú. Forbróidh agus cuirfidh tú prótacail chuimsitheacha slándála, coisc dóiteáin agus sábháilteachta i bhfeidhm, lena n-áirítear bainistíocht riosca, freagairt ar eachtraí agus bainistíocht éigeandála. Beidh tú ag feidhmiú mar an tOifigeach Dóiteáin ainmnithe do IMMA. I gceist le do ról chomh maith, beidh tú ag cinntiú feidhmiúchán éasca na slándála d’imeachtaí agus do ghníomhaíochtaí trí phleanáil agus bainistíocht éifeachtach acmhainne, ag cur le cuspóir straitéiseach IMMA a bheith mar Spás Poiblí Radacach.

Chun iarratas a dhéanamh ar an ról seo cliceáil anseo.

Is é an dáta deiridh le haghaidh iarratais a ghlacadh: faoi 13 Meitheamh 2025

Other Information

Please note successful candidates are required to be compliant with

IMMA’s Security and Garda vetting procedures.
✓ All qualifications of successful candidates will be verified.

Appointment will be on condition of obtaining

✓ Two satisfactory work references.
✓ Successful candidates must be able to demonstrate the Right to Work in Ireland.

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